I am Aghast Part II

Another tale of sheer human fucking stupidity from work.

Lady, mid 40's comes and puts say 150 dollars of shit on Layby.

Drew: Okay how much deposit did you want to put on?

Lady: I'd like to have 10 dollars left.

Drew: You mean like have 10 dollars left on the Layby?

Lady: Yes

Drew: As in pay 140 dollars deposit? Not just pay 10 dollars right?(Take note of this part, this is the first of two times I specifically ask her how much she wants to put on)

Lady: Yes thats right.

Drew puts the transaction through, she puts it on her card, wants cash out.

Drew: How much cash?

Lady: 50 dollars please?

Drew does it.

Lady: hmmmw why does the total say $190?

Drew: Thats because your making a 140 dollar deposit and taking 50 dollars out. (Second time i mention her paying $140.)

Lady: Oh right yes cool.

Finishes everything off, Lady starts look at her copy of the docket.

Lady: Why is my layby balance $9.99??

Drew:.....thats because you wanted 10 dollars left on it. so the total was $149.99 and you paid $140.

Lady: Oh but I only wanted to pay $10.

Drew: But I specifically asked you if you wanted to pay $10 or pay $140 so there was 10 dollars left. You SAID you wanted $10 left and you even asked my why the total was $190 on your EFTPOST transaction.

Lady: Yeah, can we cancel this and start again? Is that an axe?

Drew: YES IT IS!!

I'm once again speechless. Did she not hear me at ALL? Was she even concious during the transaction? Where any synapses in that brain firing at all? Dear god what is wrong with people!!! I will cry now.